479-464-5059
Service Agreement
Service: Mow front and back with quality commercial mulching
mowers. Trim around beds, fences, and trees, edge sidewalks and driveways, and
blow off all paved surfaces. We do not go into areas that are not grass areas.
We DO NOT weed eat in flower beds.
Communication: If you need to call for any reason you can reach us
during our 30-week season from 8 am–12 pm, or leave a message. During our
off-season we’re in and out a lot so please leave a message and we will get
back with you as quick as possible.
Mow Day and Time: We work Monday thru Friday. Our crews are in certain
areas on certain days, so you are assigned a specific mow day. The crew follows
the same route every week, so we will arrive about the same time each week.
However, as we add customers, it may change and we cannot guarantee a time of
day. Our crews sometimes work until 7PM; so if your yard isn’t mowed by 5PM, do
not worry.
Holidays: One of our top priorities is to show up on the
designated mow day. So, we must ignore holidays if they fall on a Monday thru
Friday. Since we have hundreds of yards on the schedule there is no way we can
skip a day and then catch up. If you want us to skip until the next scheduled
mow, just give us a call two days before, not the day of because we push the
crews off at 7AM and the schedule is printed the day before.
Mowing Season: About a 30 week season. Week #1 starts mid to late March (depending on type of grass and weather).
The grass usually grows until October or sometime during it. We will mail out a
letter in the spring notifying you that you are still a valued customer and
tell you when we are planning to resume service based on weather/climate
conditions for that spring. If you would like us to start sooner or later in
the spring, please contact us immediately. If we do not hear from you, then we
will observe your yard and start cutting when we feel the time is right.
Payment: Conveniently billed to your credit or debit card the
day of or the day before your scheduled mow with continued service until you
cancel. Although we are very punctual, keep in mind that your bank does not
always post the charge on your account the exact day we click it! Additionally,
if we get a decline, and try it later, it certainly will not show up on your
record correctly. We will be happy to print and send you an accounting review
upon your request if you have any concern about the dates appearing on your CC
statement.
Declined Credit Card
Procedures: We understand that cards
are lost, changed, stolen, and sometimes are declined due to low funds on a
particular day. We usually run the cards the day before so if there is a
decline, we can attempt to contact you to fix the issue. If we are unable to
reach you, we will try the card again the morning of your service and if it
still declines, we will cancel your future scheduled dates and call and leave
you a message. If you respond quickly with another card, we will promptly put
you back on schedule with no late fee or fee for changing cards. If we have to
go through the decline scenario more than twice in a season, we will probably
ask you to find another provider.
Damage: If you have landscape lights, commonly known as
Malibu lights, in your grass, which have exposed wiring or made of plastic,
please advise us up front, so we can decline service because there is almost
100% chance they will be damaged sooner or later.
If your underground sprinkler
is truly “underground”, the heads installed with an edger space against the
driveways and sidewalks, and the risers properly rise and retract, we won’t
damage your sprinkler. However, few installations meet that criteria, and most
customers assume we are to blame, so if we hit a sprinkler head, let us know,
and we will repair or replace it. If there are too many potential problems, we
may ask you to have us readjust/reposition the heads. Drain caps, termite caps,
sprinkler station caps occasionally are sucked up by a mower and we will
replace them.
Items in the grass: Toys, hoses, pots, tents, bikes, and an assortment of
items are often left in the grass assuming we will move them. Large items such
as trampolines, swings, etc., we will move if you agree not to blame us for
damaging them, because many are weathered and are easy to break. As for small
items, we are there to mow, not clean up the yard, and mow. Sure, if they see
an item, they will move it to one side, perhaps not where you think it should
be moved, but our guys must move very fast so it is possible they will damage a
smaller item by not seeing them until it is too late, and for that we do not
assume responsibility.
Wood Fences and Play Sets: There is nearly a 100% chance of damage when placing
a line trimmer running 4,000 rpm’s within 1/8” of the wood. We instruct our
guys to trim the grass to the dirt around fences and other structures, but
accidental damage can and does occur. If the fence is old, another lawn company
has already damaged it, not a problem. But if you build a new fence, then accuse us of not “being careful” and damaging the new
wood, there is only one solution, tell us to stay away from the fence at least
2”. To prevent the grass from growing up around the construction; we can spray
Roundup for an extra fee.
Complaints: If our work is not satisfactory, or you think we did
not show up, we do not give refunds, but will send the crew back to re-do
without additional charges, whether the same day, or the next day if you will
call and leave a short courteous request. However, we must know within 24 hours
of service. If you do not notify us in 24 hours, we consider the work
satisfactory for that and we will talk to the crew about your complaint for the
next trip.
Rain: We try to finish our routes unless it is pouring rain
all day, in which case, we push the balance of the weeks schedule 1 day,
utilizing Saturday to catch up for the week.
Changes: You must make changes at least 24 hours before your
mow to become effective. We ask that you
notify us at least 48 hours in advance since the schedules are printed and
cards are ran the day prior.
Weeds: Cleaning out your flowerbeds is not a part of the
mowing service. We offer call in “Bush and Bed” service described on our list
of services. During time of drought when the grass hasn’t grown from the previous
week, we instruct the crew to work on cleaning the beds or trimming the bushes
for the amount of time they would otherwise spend mowing. You will be charged
the normal mowing fee for this service instead of the landscaping fee. If you
would rather have us just skip that week, please call us at least 48 hours in
advance otherwise you may still be charged for that weeks service.
Insurance: Our trucks are fully insured. We also carry liability
insurance in the unlikely event that costly property damage occurs. In the
event damage does occur, contact us immediately so we can inspect and perform
the repair or assist you in having the repair made.
Gates and Pets: If you lock your gate, it must have a combination lock
for us to service your property. Our crews are very careful about locking and
closing gates, but we do not guarantee that a pet will not escape from the
yard; therefore, you accept our service with this provision. By any means, if
we do have a dog on the loose, we will attempt the retrieval or be forced to
knock on your door. Just to let you know, chasing pets are the last things the
guys want to do that day, so they will try they’re hardest not to let this
happen.
Pools: There is no deduction if you build a pool and decrease
the size of your yard. Serving a home with a pool actually creates more edging,
and line trimming and less open areas to mow. Also, it takes extra time to
minimize the grass into the pool. However, we will not raise your rate.
Cancellations: There is no obligation on either party to begin or
continue service. You like us & we like you, makes for a mutually
beneficial relationship. If you cancel before the 8 trip minimum is fulfilled
the 1-7 rate of $40 will apply. If we cancel you, the weekly or bi-weekly rate
will apply whichever you were scheduled for. If you sign up as a customer, we
consider you a customer from season to season until you cancel. Cancellations
must have a 48 hour notice during business hours, no weekend cancellations for
the following Monday. If you are roofing, remodeling, building a patio or if
there is any road construction or utility crews that have any part of your yard
torn up or occupied, then we do not charge less than your regular price per
mow. But, if you could call two (2) days before to cancel your service that
week, then we could reschedule your mowing for the following week. Once the
crews arrive at your property to mow, we still charge you full price whether
they mow or not, so please call us at least 48 hours in advance for any
cancellations or postponements and DO NOT wait until the crew arrives and tell
them to cancel.